So I mentioned I ordered some MOO cards. I was completely astounded when I received because they come from England. They were SO SO cute and I was SO SO excited! I was a bit bummed though because for one of my cards, I selected an image of my blog banner. I cropped it pretty close to the word "Dear" and unfortunatley, when it printed, some of them cut off the "R" making "dear" look like "deaf." I was just gonna live with it because I was anxious to start passing my cards out but when I showed my cards to a friend at work, he pulled out the Hold Dear one and said, "So what does Hold Deaf mean?" Okay, that instantly told me that I couldn't use those sweet little cards...and those were my favorite!
Dang. I was bummed. Well, since MOO says they are as nice as kittens, I decided to write them and see about reprinting just the Hold Dear cards. All the others were PERFECT!
I wrote MOO and they replied to me within two business days, as they promised. Well, I am here to tell you that MOO is indeed, nice as kittens. To take care of this issue, MOO offered me a coupon for a free box of MOO cards next time I order! How totally cool is that!? I don't have to deal with returning any of the cards and I can start passing out my cards! How nice is that??
Dear reader, I have worked in the Customer Service industry for many, many years and this is what is called a "delighter." MOO not only addressed my concerns and took care of my immediate needs but they offered me something I didn't expect. This was BEYOND my expectations! Can I get a Whoop Whoop?!
Thank you MOO. You are COOL! :-)
Hey Chickie! Those Moo cards are really Cool !
Posted by: Lilli | July 09, 2007 at 10:38 PM
How wonderful! I got my moo cards a while back and was just as delighted with them :)
Posted by: Felicia | July 10, 2007 at 01:45 AM
I totally want a Hold Deaf Moo card now, it is like the collectors edition!!!
Posted by: Wendy Updegraff | July 10, 2007 at 06:05 AM
Send me Hold Deaf. Your cards are wonderful. You could change the name of your blog. No don't do that. Just Joe-kin
Posted by: Sharon at Norah'S | July 10, 2007 at 06:49 AM
what a wonderful find... thanks for sharing!
Posted by: AscenderRisesAbove | July 10, 2007 at 08:45 AM
OHHH, YOU HAVE TO SEND ME A HOLD DEAR CARD AND A HOLD DEAF CARD. I WANT ONE OF EACH, MY LIFE IS FULL OF BLOOPERS ANYWAY, SO THEY ARE BOTH APPROPRIATE.
LOVE!!!!!!!!!
Posted by: SIMONE | July 10, 2007 at 09:31 AM
Beautiful cards! What fun and what terrific customer service---love hearing things like that :).
Posted by: Jana | July 10, 2007 at 11:21 AM
Isn't it great when that happens! I have just come to expect mediocre service lately because that's all I seem to ever get. I can't wait to order my own cards now that I have Flickr!!!!
Posted by: Karin (creativechaos) | July 10, 2007 at 04:33 PM
Oh ...and you know those "Hold Deaf" card are gonna be worth alot of money when you become a famous artist. As a matter of fact, now that I think about it.....why don't you send me a couple..... :)
Posted by: Karin (creativechaos) | July 10, 2007 at 04:35 PM
michelle, you could tell people who ask what hold deaf means that 'deaf' was supposed to say 'def.' then they'll think you are a rap star or something.
Posted by: tricia | July 11, 2007 at 02:30 PM